FAQ - Itch Relief Shampoo

Is it safe to use Petlab Co.’s Itch Relief Chews as well as Petlab Co.’s Itch Relief Shampoo?: Yes, we highly recommend using both for your pet if they suffer from hotspots on their skin, or from seasonal, environmental, or food allergies.

My dog has sensitive skin, is it safe to use?: Yes. A lot of dogs suffer from skin conditions. This product is formulated to relieve the uncomfortable symptoms of skin that is sensitive, dry, or itchy. If you’re not sure about it, please check with your veterinarian.

What do I do if the Itch Relief Shampoo gives my dog a rash?: If your dog has an adverse reaction to the shampoo, stop use immediately, and see a veterinarian. We offer a 90 day money back guarantee if the products are not satisfactory.

What is the cost of shipping?: We offer free shipping on all orders anywhere in the US.

When will my order be shipped?: Orders aim to be shipped and delivered in 3-5 business days. We ship with a variety of carriers including UPS, Fedex and USPS. Orders placed on the weekend or a holiday will be queued up for the next business day to be processed.

When will my order arrive?: To find out the status of your order please email help@thepetlabco.com.

What if my package hasn’t arrived?: Please call us on 941-217-1456 between 9:00 and 17:00 EST or email us at help@thepetlabco.com and we will investigate this for you!

What is your return policy?: We pride ourselves on ensuring our products are made to the highest standards, but we understand that they do not always have the desired effect for every pet. That's why we offer a 90-day, 100% Money Back Guarantee. No questions asked, at no extra expense, as we offer free returns.

In order for us to process your full refund, the items need to be returned to the following address:

The Petlab Co.
ATTN: Receiving
11551 E. 45th Avenue, Unit C
Denver, CO 80239

How do I make a return?: Please return your empty bottles or any unused products to the address below within 90 days. We provide free return labels for your convenience:

The Petlab Co.
ATTN: Receiving
11551 E. 45th Avenue, Unit C
Denver, CO 80239

How do I contact Customer Service?: You can reach one of our dedicated customer service reps on +1 (941) 217-1456 from 9:00 to 17:00 EST. You can also email help@thepetlabco.com and we'll get back to you within 24 hours with a response.

What is Autoship?: Autoship is an easy and convenient way to stock up on your favorite Petlab Co. products, as well as save money on future deliveries. It takes the worry out of re-ordering as well as guaranteeing the lowest possible prices on all replenishments.

How do I join the Autoship program?: Joining the Autoship program is very easy. On every product page, there is a subscribe and save button located above the ‘add to cart’ button. Upon completing your order, the Autoship product will be set up for automatic re-stocking.

How do I change my shipping address?: You can call us on 941-217-1456 between 9:00 am and 17:00 EST or email help@thepetlabco.com at and we will get this done for you.

How can I change, delay or cancel my Autoship?: It is very simple to change your shipping date or delay your Autoship. Monthly subscriptions can be amended or canceled at any time online. Log in with your email address and order number, and you will be able to view your current subscription order, change your subscription frequency or cancel your subscription.
Click here to manage your order.
https://promo.thepetlabco.com/subscriptionmanager/